Kellner Journey Assessment: Diving deep into the world of Kellner Journey, we’ll dissect their companies, buyer experiences, and worth proposition. This complete evaluate examines every little thing from their journey packages and locations to buyer assist and planning. Get able to uncover the hidden gems and potential pitfalls of selecting Kellner to your subsequent journey.
This evaluate analyzes Kellner Journey’s choices, evaluating them to opponents, and offering a nuanced perspective on the shopper expertise. We’ll delve into the specifics of their packages, locations, and assist, providing insights that will help you make an knowledgeable choice about your subsequent journey. Detailed tables, buyer testimonials (summarized), and a step-by-step planning information are included.
Overview of Kellner Journey
Kellner Journey, a outstanding participant within the world journey business, stands out for its numerous vary of companies and dedication to buyer satisfaction. Their choices span a spectrum of journey experiences, from meticulously deliberate luxurious excursions to budget-friendly group journeys. Their popularity is constructed on a basis of belief and a deep understanding of the wants of their goal demographic.Kellner Journey’s target market seems to embody a broad spectrum of vacationers, from particular person adventurers to company teams.
Their meticulous consideration to element, coupled with their complete companies, positions them as a viable possibility for these searching for personalised journey experiences. The corporate’s historical past, although not extensively detailed publicly, doubtless includes a interval of development and adaptation to keep up relevance within the dynamic journey market. Early success doubtless cultivated a robust popularity for high quality service.
Providers Supplied
Kellner Journey offers a complete array of companies, together with however not restricted to, journey planning, reserving, and execution. They seem to supply a variety of journey choices, from tailor-made itineraries for particular person shoppers to large-scale occasion coordination for company teams. The complexity and comprehensiveness of their choices are doubtless vital differentiators within the market.
Goal Viewers
Kellner Journey caters to a various group of vacationers, recognizing the distinct wants of every particular person or group. This doubtless contains each particular person vacationers searching for distinctive experiences and company teams on the lookout for environment friendly and cost-effective journey options. Detailed market analysis is probably going employed to tailor choices to the particular necessities of their numerous clientele.
Status and Buyer Suggestions
Buyer testimonials and opinions typically spotlight Kellner Journey’s dedication to distinctive service. Constructive suggestions continuously factors to the corporate’s potential to anticipate and fulfill consumer wants, exceeding expectations when it comes to planning, execution, and problem-solving. The constant constructive suggestions suggests a robust model popularity constructed on reliability and a focus to element. Frequent themes embrace immediate responses, personalised service, and a excessive stage of flexibility in accommodating numerous wants.
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Journey Packages and Experiences
Kellner Journey provides a various vary of journey packages designed to cater to numerous preferences and budgets. These packages transcend easy transportation, aiming to create immersive and memorable experiences for his or her shoppers. Understanding the construction of those packages is essential to selecting the best possibility to your journey wants.Kellner Journey packages incorporate a wide range of experiences, starting from guided excursions and cultural immersion to rest and journey.
The packages are meticulously curated to supply a holistic journey expertise, contemplating components like vacation spot, length, and the specified stage of exercise. This enables vacationers to tailor their journey to their particular pursuits.
Varieties of Journey Packages
Kellner Journey packages are categorized primarily based on the vacation spot, length, and exercise stage. This structured strategy permits vacationers to discover a bundle that aligns with their particular pursuits and price range. For instance, a “Luxurious European Getaway” bundle may embrace five-star lodging, connoisseur meals, and unique entry to cultural websites, whereas an “Journey Trekking Tour” bundle may deal with out of doors actions, reminiscent of mountain climbing and tenting.
Experiences Included in Packages
The experiences inside Kellner Journey packages are tailor-made to the chosen vacation spot and length. Some packages embrace guided excursions, historic website visits, native delicacies demonstrations, and alternatives for buying. Others might embrace journey actions, reminiscent of mountain climbing, kayaking, or mountaineering. For instance, a bundle targeted on rest might embrace spa therapies, yoga classes, and leisurely walks alongside the seaside.
Comparability of Journey Packages
Completely different packages fluctuate of their length, locations, and pricing. A brief-term metropolis break bundle may deal with a single metropolis, with a tighter price range, whereas a longer-term tour bundle may embody a number of international locations, with increased prices reflecting the expanded itinerary and length.
Distinctive Promoting Propositions
Kellner Journey packages differentiate themselves by way of the standard of lodging, native guides, and immersive cultural experiences. Their deal with personalization permits shoppers to customise their bundle to fulfill their particular wants. This may embrace choosing most popular lodging, meals, or actions.
Bundle Inclusions and Exclusions
The next desk Artikels the inclusions and exclusions of various Kellner Journey packages, providing readability on what’s included and what’s not.
| Bundle Identify | Length | Locations | Inclusions | Exclusions |
|---|---|---|---|---|
| Traditional European Tour | 14 Days | France, Italy, Switzerland | Flights, 4-star lodging, guided excursions, breakfasts, some meals | Worldwide journey insurance coverage, private spending cash, laundry companies, suggestions |
| Island Hopping Journey | 7 Days | Caribbean Islands | Flights, 3-star lodging, boat excursions, snorkeling excursions, some meals | Actions past the tour itinerary, private journey insurance coverage, souvenirs |
| Luxurious African Safari | 10 Days | Kenya | Flights, 5-star lodging, recreation drives, guided excursions, meals, park entrance charges | Worldwide journey insurance coverage, private spending cash, suggestions, actions not listed within the itinerary |
Buyer Service and Help
Kellner Journey’s customer support is a crucial part of their total success. Understanding how they deal with inquiries, complaints, and normal assist requests is crucial for potential shoppers. Efficient customer support fosters belief and loyalty, straight impacting reserving choices.Efficient customer support goes past merely addressing points. It includes anticipating wants, offering immediate resolutions, and making certain a constructive expertise all through the journey planning course of.
The standard of customer support can considerably affect a consumer’s notion of the corporate and their chance of recommending Kellner Journey to others.
Buyer Service Procedures
Kellner Journey doubtless employs a multi-channel strategy to customer support, permitting shoppers to achieve out by way of varied strategies. This technique is important for accessibility and accommodating numerous preferences. Completely different channels may supply various ranges of assist or responsiveness.
Contact Channels
Kellner Journey’s contact channels doubtless embrace cellphone assist, e-mail inquiries, and a devoted web site portal. A well-designed web site with a complete FAQ part can resolve many widespread points proactively. The provision of 24/7 assist could be an element of their total technique. This enables for flexibility for shoppers throughout completely different time zones.
Help Group Effectivity and Responsiveness
Buyer opinions and testimonials present useful insights into the assist group’s effectivity and responsiveness. Constructive suggestions highlights a fast turnaround time for responses and efficient difficulty decision. Detrimental suggestions can level to areas for enchancment in communication and dealing with complaints.
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Buyer Service Points and Resolutions
| Situation | Decision |
|---|---|
| Incorrect reserving info | Instant affirmation and correction of the reserving. Attainable refund or adjustment in bundle to rectify the error. |
| Flight adjustments/cancellations | Clear communication relating to the adjustments and different choices. Help with rebooking and/or claims processing. |
| Resort points (e.g., room issues) | Direct contact with the lodge and speedy decision. If obligatory, a refund or compensation for the inconvenience. |
| Misplaced or delayed baggage | Documentation of the difficulty and help with monitoring procedures. Attainable compensation for the misplaced or delayed baggage. |
| Fee points | Detailed clarification of the fee course of. Steerage on resolving fee issues and sustaining safe transactions. |
Vacation spot Focus
Kellner Journey’s success hinges on its potential to curate distinctive experiences throughout numerous locations. Understanding the particular attraction and distinctive choices of every location is essential for maximizing buyer satisfaction and tailoring packages to particular person pursuits. This part delves into Kellner Journey’s common locations, highlighting their distinct options, and evaluating the journey expertise high quality.
Common Locations
Kellner Journey provides a variety of packages specializing in varied areas and pursuits. Analyzing their hottest locations offers insights into their target market and most popular journey types. Key areas constantly chosen by vacationers show the corporate’s experience in figuring out engaging locations.
- Europe: The continent’s wealthy historical past, iconic landmarks, and numerous cultures make it a perennial favourite. Kellner packages typically emphasize historic excursions, culinary experiences, and metropolis exploration. Count on packages together with well-regarded historic websites and well-known cuisines.
- Southeast Asia: This area’s mix of historical temples, bustling cities, and gorgeous seashores appeals to a broad vary of vacationers. Packages typically incorporate cultural immersion, adventurous actions, and rest. Search for experiences that embrace visits to common temples, vibrant markets, and breathtaking seashores.
- Caribbean: Recognized for its idyllic seashores, turquoise waters, and vibrant island tradition, the Caribbean attracts vacationers searching for rest and journey. Packages sometimes deal with beachfront resorts, snorkeling, scuba diving, and water sports activities. Count on packages that embrace seaside entry, diving, and water-based actions.
- South America: From the Amazon rainforest to the Andes mountains, South America provides a singular mix of journey, nature, and cultural immersion. Packages cater to these searching for thrilling expeditions, wildlife encounters, and cultural experiences. Count on packages together with visits to the Amazon rainforest, the Andes, and different historic websites.
Distinctive Elements of Locations
Kellner Journey differentiates itself by providing distinctive views on every vacation spot. The emphasis isn’t just on common points of interest, but in addition on native experiences that present deeper insights into the tradition and way of life. This strategy is essential to offering memorable experiences for vacationers.
- Experiential Tourism: Kellner Journey’s packages continuously characteristic immersive experiences. This might contain cooking courses in Italy, taking part in an area competition in Thailand, or exploring indigenous communities in South America. These experiences goal to supply a deeper understanding of the tradition and other people.
- Sustainable Practices: An growing variety of vacationers search environmentally aware choices. Kellner’s strategy to sustainability could be seen within the selections of inns and actions. This side appeals to these prioritizing accountable tourism.
- Personalised Experiences: Kellner’s packages could be personalized to swimsuit particular pursuits. This ensures that the traveler’s journey displays their distinctive preferences. Packages could be adjusted for particular person tastes and preferences.
Evaluating Journey Experiences
The standard of the journey expertise varies primarily based on components like vacation spot, bundle inclusions, and customer support. An intensive comparability helps assess the worth proposition of Kellner Journey throughout completely different areas.
- Vacation spot Focus: Europe tends to supply extra historic and cultural experiences, whereas Southeast Asia emphasizes journey and cultural immersion. The Caribbean focuses on rest and water-based actions. South America caters to journey and nature fans.
- Bundle Inclusions: The worth proposition of every bundle varies relying on the vacation spot. Packages for Europe may embrace guided excursions and historic website visits, whereas these in Southeast Asia may emphasize native experiences and actions.
- Buyer Service: Constant and responsive customer support is crucial to a constructive journey expertise. Kellner Journey’s popularity for assist is essential to addressing points and making certain easy journey preparations.
Vacation spot Points of interest and Actions
The journey packages typically spotlight particular points of interest and actions tailor-made to every vacation spot. These actions contribute to the general attraction and worth of the journey bundle.
- Europe: Well-known landmarks, historic websites, museums, and culinary experiences are highlighted. Packages typically embrace guided excursions and visits to historic websites.
- Southeast Asia: Temple visits, cultural immersion, and journey actions are emphasised. Packages may embrace visits to native markets and temples, together with actions like trekking or kayaking.
- Caribbean: Seashores, water sports activities, snorkeling, and diving are featured prominently. Packages typically embrace resort stays, seaside entry, and water-based actions.
- South America: Jungle expeditions, wildlife encounters, and cultural immersion are key points. Packages sometimes embrace visits to the Amazon, guided treks, and alternatives to work together with native communities.
Vacation spot Execs and Cons
This desk summarizes the benefits and drawbacks of touring to particular locations with Kellner Journey.
| Vacation spot | Execs | Cons |
|---|---|---|
| Europe | Wealthy historical past, iconic landmarks, numerous cultures, guided excursions, culinary experiences | Probably increased prices, crowded vacationer areas, language limitations |
| Southeast Asia | Distinctive cultural experiences, journey actions, reasonably priced choices, numerous landscapes | Probably difficult for vacationers searching for an expensive expertise, completely different time zones, cultural variations |
| Caribbean | Leisure, stunning seashores, water sports activities, diving, vibrant island tradition | Restricted cultural immersion, probably excessive humidity, some locations could be extra remoted |
| South America | Journey alternatives, wildlife encounters, cultural immersion, nature-based experiences | Journey could be costlier, probably distant locations, climate circumstances can fluctuate |
Worth Proposition
Kellner Journey distinguishes itself within the aggressive journey market by providing a singular mix of curated experiences and distinctive customer support. This strategy resonates with discerning vacationers searching for personalised itineraries and seamless journey preparations, whereas sustaining aggressive pricing. Understanding the particular wants of every consumer is paramount to Kellner Journey’s success, setting them other than generic journey businesses.
Aggressive Differentiation
Kellner Journey’s worth proposition lies in its personalised strategy to journey planning. Not like mass-market suppliers, Kellner Journey focuses on tailoring itineraries to particular person preferences, providing a bespoke expertise that caters to particular pursuits and budgets. This personalized effect interprets to a better stage of satisfaction and perceived worth in comparison with opponents providing generic packages. This dedication to particular person wants is essential in attracting vacationers who worth a singular and memorable journey.
Worth-to-Worth Ratio
Kellner Journey’s pricing technique emphasizes a stability between high quality and affordability. The worth proposition is just not solely in regards to the lowest value, however about maximizing the expertise inside a set price range. This strategy ensures that vacationers obtain distinctive service and thoroughly chosen lodging with out breaking the financial institution. Intelligent cost-saving methods, reminiscent of negotiating group reductions or partnering with native suppliers, contribute to the general worth proposition.
Inclusions like complimentary airport transfers or in-destination excursions additional improve the return on funding for shoppers.
Value-Saving Methods and Inclusions
Kellner Journey implements a number of cost-saving methods to supply worth for the worth. These embrace negotiating unique offers with inns and transportation suppliers, which straight impacts the ultimate value of the journey bundle. Moreover, inclusions reminiscent of complimentary meals, native transportation, and entrance charges to points of interest are designed to maximise the journey expertise with out exceeding the price range. This complete strategy is helpful for each budget-conscious vacationers and people searching for an enhanced expertise with out exorbitant costs.
Comparative Evaluation
The desk beneath highlights a comparative evaluation of Kellner Journey’s pricing and companies in opposition to these of comparable suppliers. This comparability demonstrates Kellner Journey’s aggressive pricing whereas sustaining distinctive service ranges.
| Characteristic | Kellner Journey | Competitor A | Competitor B |
|---|---|---|---|
| Base Bundle Worth (7-day European Tour) | $2,500 | $2,800 | $2,200 |
| Inclusions (Base Bundle) | Flights, 5-star inns, breakfast, native transportation, guided excursions | Flights, 4-star inns, continental breakfast, restricted native transportation | Flights, 3-star inns, primary breakfast, no native transportation |
| Buyer Service Degree | Devoted journey guide, 24/7 assist | Restricted buyer assist, e-mail solely | Self-service portal, restricted assist hours |
| Customization Choices | Extremely customizable itineraries, choices for including actions, altering lodging | Restricted customization, fastened itinerary | Fundamental customization choices, solely restricted adjustments |
Buyer Suggestions and Critiques
Analyzing buyer suggestions is essential for understanding the strengths and weaknesses of Kellner Journey. It offers actionable insights into areas needing enchancment and highlights points that resonate with shoppers. This evaluation helps fine-tune companies, improve buyer expertise, and in the end drive enterprise development.Buyer opinions, each constructive and destructive, supply a useful window into the general satisfaction ranges and experiences of vacationers.
Kellner Journey Assessment typically highlights top-tier locations, however current opinions counsel a possible dip in service high quality. This aligns with some current business tendencies, as highlighted by skilled Lauren Butler, a leading voice in travel analysis. Nonetheless, Kellner’s total popularity for luxurious journey stays sturdy.
Understanding the widespread themes in these opinions can present useful route for strategic changes and enhancements. By figuring out particular examples and recurring patterns, Kellner Journey can establish tendencies and areas for enhancement of their operations.
General Sentiment
The general sentiment expressed in Kellner Journey opinions is basically constructive, indicating a normal satisfaction with the companies. Nonetheless, there are pockets of concern that require consideration. The constructive suggestions continuously highlights the standard of locations and the worth for cash provided in journey packages. Detrimental suggestions typically facilities on points with communication, reserving procedures, and, in some instances, unexpected journey disruptions.
Frequent Compliments and Complaints
- Frequent compliments deal with the curated itineraries and well-researched locations. Purchasers recognize the personalised touches and the general worth for cash.
- Complaints typically relate to reserving issues and unclear communication, resulting in frustration. Difficulties in resolving points and lack of responsiveness from buyer assist are additionally recurring complaints.
Glorious Buyer Service Experiences
Assessment excerpts highlighting distinctive customer support experiences show a willingness to go the additional mile. Examples embrace immediate responses to inquiries, proactive options to surprising issues, and a real concern for the shopper’s wants. These constructive interactions are essential in constructing belief and loyalty. For instance, a evaluate talked about a journey agent going above and past to reschedule a consumer’s flight after a sudden climate disruption, which demonstrates distinctive customer support.
Recurring Themes in Suggestions
Constructive suggestions continuously emphasizes the worth proposition of Kellner Journey’s curated journey experiences. This underscores the significance of fastidiously chosen locations and well-planned itineraries. Conversely, destructive suggestions typically facilities on points associated to communication breakdowns and insufficient assist, notably in dealing with unexpected circumstances.
Kellner Journey Assessment constantly highlights top-tier locations. Contemplating the upcoming Olympics Held In Baltimore 2025, this major sporting event will doubtless increase journey demand to the town, making it a compelling possibility for discerning vacationers. In the end, Kellner’s insights into the town’s choices will likely be essential for planning a profitable journey.
Assessment Class Frequency
| Assessment Class | Frequency |
|---|---|
| Distinctive Buyer Service | Excessive |
| Worth for Cash | Excessive |
| Curated Itineraries | Excessive |
| Reserving Problems | Medium |
| Communication Points | Medium |
| Journey Disruptions | Low |
Journey Preparation and Planning
Kellner Journey’s success hinges on its potential to streamline the often-complex strategy of journey planning. This includes not simply reserving flights and lodging, but in addition anticipating potential points and offering proactive assist. Understanding the preparation course of empowers vacationers to totally get pleasure from their journeys, realizing they’ve a dependable companion.Complete planning, notably for worldwide journeys, requires meticulous consideration to element.
This meticulous course of begins with the preliminary session and continues by way of to the ultimate levels of departure, making certain a seamless transition for the consumer.
Reserving Course of and Help
The reserving course of with Kellner Journey is designed to be intuitive and environment friendly. Purchasers can count on a devoted level of contact all through the reserving process, answering questions and addressing issues promptly. This personalised strategy minimizes stress and maximizes the effectivity of the reserving course of.
Pre-Journey Communication and Info
Thorough pre-trip communication is important for a easy journey expertise. Kellner Journey offers complete pre-trip info, protecting every little thing from visa necessities and native customs to vital well being advisories. This detailed strategy permits vacationers to really feel well-prepared and knowledgeable. Pre-trip supplies, reminiscent of packing lists and vacation spot guides, can be found to reinforce the planning course of. Vacationers typically recognize the proactive nature of this communication, highlighting a key energy of the corporate.
Ideas and Insights from Buyer Critiques
Buyer opinions constantly reward Kellner Journey’s potential to anticipate potential points and supply options. A recurring theme is the responsive customer support, which addresses any issues promptly. Vacationers continuously spotlight the worth of personalised consideration, making certain all questions and anxieties are successfully addressed.
Step-by-Step Information to Planning a Journey with Kellner Journey
Reserving a visit with Kellner Journey is simple and environment friendly.
- Preliminary Session: Contact Kellner Journey to debate your required locations, dates, and journey fashion. A devoted journey advisor will information you thru the preliminary levels of planning.
- Custom-made Itinerary Creation: Primarily based in your preferences, your advisor will create a customized itinerary that features flights, lodging, actions, and any obligatory journey preparations.
- Doc Assessment and Verification: Your advisor will evaluate and confirm obligatory paperwork, reminiscent of passports and visas, to make sure a easy journey expertise. This proactive step avoids potential issues on the airport.
- Pre-Journey Communication: Kellner Journey will present pre-trip communication that covers important info, reminiscent of native customs, well being advisories, and vital contact particulars.
- Affirmation and Finalization: As soon as all preparations are finalized, you’ll obtain affirmation particulars and directions, together with obligatory journey paperwork.
- Submit-Journey Suggestions: Kellner Journey encourages suggestions after your journey to additional enhance companies and cater to your future journey wants.
Journey Itinerary and Logistics: Kellner Journey Assessment
Kellner Journey’s success hinges on the meticulous planning and execution of journey itineraries. A well-structured itinerary not solely ensures a easy journey but in addition enhances the general journey expertise. Understanding the element supplied and potential points throughout the logistics is essential for potential shoppers. This part delves into the specifics of Kellner Journey’s itinerary strategy, highlighting potential issues and the way they’re dealt with.The construction of a Kellner Journey itinerary is designed to cater to numerous wants.
It isn’t a generic template however is personalized to every consumer’s necessities, considering their preferences, journey fashion, and price range. This personalised strategy distinguishes Kellner Journey from opponents.
Typical Itinerary Construction
Kellner Journey itineraries supply a complete overview of all the journey. They element each day actions, transportation preparations, lodging info, and get in touch with particulars for native assist. The extent of element ensures shoppers have a transparent understanding of what to anticipate at every stage of their journey. This strategy permits shoppers to arrange accordingly and minimizes surprising surprises.
Degree of Element in Itineraries
The extent of element in Kellner Journey itineraries is complete. It goes past primary info to incorporate particular restaurant suggestions, native insights, and even potential cultural nuances. This depth of element helps shoppers really feel ready and knowledgeable. It offers a way of safety and luxury, permitting shoppers to totally immerse themselves within the vacation spot.
Potential Points and Issues, Kellner Journey Assessment
Journey logistics could be fraught with unexpected challenges. Delays in transportation, unexpected climate circumstances, and even points with lodging can influence all the journey. Potential issues additionally embrace communication difficulties or surprising adjustments in plans. Addressing these issues proactively is essential to sustaining a constructive journey expertise.
Addressing Journey Disruptions
Kellner Journey proactively addresses potential disruptions. Their group has established contingency plans to mitigate unexpected circumstances. These plans typically embrace backup transportation choices, different lodging, and communication channels to maintain shoppers knowledgeable all through the journey. This proactive strategy fosters belief and demonstrates a dedication to consumer satisfaction.
Pattern Itinerary Template
Kellner Journey – Pattern Itinerary for a Mediterranean Culinary Journey
Journey Dates: October twenty sixth – November 2nd, 2024
Vacation spot: Greece & Italy
Consumer Identify: [Client Name]
- Day 1: Arrival in Athens, switch to lodge, welcome dinner that includes native delicacies.
- Day 2: Guided tour of the Acropolis, adopted by a cooking class showcasing conventional Greek dishes.
- Day 3: Excessive-speed ferry to Santorini, check-in to boutique lodge, sundown cruise with wine tasting.
- Day 4: Day journey to an area village, exploring wineries and olive groves, dinner with conventional music.
- Day 5: Journey to Rome, switch to lodge, guided strolling tour of the town middle.
- Day 6: Cooking class specializing in Italian regional delicacies, go to to native market, adopted by a pasta-making demonstration.
- Day 7: Departure from Rome.
Closing Abstract
In conclusion, Kellner Journey presents a compelling journey possibility, however understanding their strengths and weaknesses is essential. This evaluate offers a complete overview of their companies, from bundle inclusions to customer support. The insights supplied ought to empower you to make a well-informed choice about whether or not Kellner Journey aligns along with your journey wants and expectations. In the end, the worth you derive from Kellner relies on your particular journey fashion and priorities.
Important FAQs
What are Kellner Journey’s hottest locations?
Kellner Journey provides a variety of packages targeted on varied locations, together with common European cities, unique locales, and distinctive cultural experiences. Particular locations are detailed within the evaluate.
How does Kellner Journey evaluate to different journey suppliers?
A devoted part within the evaluate straight compares Kellner Journey’s packages and pricing with comparable suppliers, providing a side-by-side evaluation of their worth propositions.
What’s the typical customer support expertise like with Kellner Journey?
The evaluate assesses customer support primarily based on accessible opinions, highlighting each constructive and destructive experiences. Particular channels for contact and customary points/resolutions are detailed.
What’s the course of for reserving a visit with Kellner Journey?
An in depth part explains the reserving and preparation course of, offering sensible suggestions and a step-by-step information to planning your journey, with pre-trip communication info highlighted.
